Returns & Exchanges
At METRO BRAZIL, we want you to be completely satisfied with your premium Brazilian fashion. If your purchase isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached; items must be unworn, unwashed, and in their original condition to be eligible.
Ship to METRO BRAZIL
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a pickup.
Quality Check & Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing